Network Management Service

This plan offers 24/7 monitoring of the WAN and WAN connection routers from KDDI's monitoring center

Overview & features

Network Management Service

Network Management Service
 ┃A WAN management outsourcing service
 ┣Network supervision
 ┃ ┗Simple plan
 ┃ ┗Basic plan Sales planned to be stopped.
 ┃    A WAN router supervisory service
 ┗Data center supervision
    ┗Advanced data center
      A service to supervise customers' ICT foundations within data centers

Simple plan・Basic plan Common

This plan offers monitoring and operation of a customer's WAN consisting of KDDI's services such as KDDI Global Powered Ethernet and KDDI Global IP-VPN.
KDDI monitors WAN connection routers installed at a customer's offices around the world 24 hours a day, 365 days a year.

Available Image

Details of monitoring and operation service

By monitoring the WAN, we can immediately identify the point of failure – either WAN or WAN connection router. When detecting a failure, we notify staff in charge of operation on a customer's side via automatic e-mail or phone call, and immediately restore it in the case of failure with WAN.
And, in the case of failure of equipment, we contact an equipment vendor on behalf of a customer for speedy solution.

Adoption of SOP (Standard Operation Procedure)

The SOP pre-specified in accordance with a customer's network enables accurate and prompt monitoring and operation.

Simple plan

Available plans
Plan Ping monitoring (*1) E-mail notifications (*2)
Simple plan Yes Yes
  • *1) The interface of the monitored device is pinged to check for connectivity 24 hours a day, 365 days a year.
  • *2) When connectivity has been lost or has been restored, an automatic e-mail will be sent to an address specificied by the customer.
    Different e-mail addresses can be specified per monitored site.
Optional features
Menu Remarks
Phone notification of malfunction Phone notifications will be made to numbers specified by the customer to report on malfunction status and isolation of causes.
Device repair orders We will contact the customer's specified vendor to order repair/replacement for malfunctions.
Device operation According to the customer's desires, we will log in to the monitored devices and prepare them by conducting specified operations.
IF monitoring (SNMP monitoring) We use SNMP Get to monitor the interface status of the monitored devices, with status changes causing automatic e-mails to be sent to the customer's specified addresses.
Service option
Menu Remarks
Report release We will provide reports on devices specified by the customer, showng traffic, CPU and memory usage, or other MIB data, as well as connectivity based on ping monitoring results.

Basic plan

Available plans
Menu (*3) Ping monitoring E-mail notification (*4) Contact via phone Vendor arrangement
Menu (*5) Ping monitoring E-mail notification [*4] Contact via phone Vendor arrangement
Plan GA
Plan GB
  • *3) Menus for equipment installed in domestic locations.
  • *4) E-mail notification is automatically sent.
  • *5) Menus for equipment installed in international locations.
Option menus
Menu [*6] Remarks
Additional ping monitoring Required if equipment under monitoring in each plan has multiple IP addresses to be monitored.
Equipment operation [*7] When an alarm is activated, remote log-on and command confirmation are performed for failure isolation according to the procedure provided by a customer beforehand.
Publication of report [*8] Traffic report of equipment under monitoring in each plan is provided on the web.
This menu also offers a function to automatically send a notification when a certain threshold value is exceeded.
  • *6) Application only for option menus cannot be accepted. A basic contract for the monitoring service and an application for each plan should be made.
  • *7) In the case of failure isolation at outbound (only applicable to equipment installed outside of Japan), we ask a customer to prepare the environment which accepts remote access from KDDI. Furthermore, when using the equipment operation service, a customer is asked to create a procedure manual.
  • *8) With this menu, pre-specified report data are regularly collected from target equipment and published on the web. The availability ratio is calculated based on collection of ping monitoring results.
List of Basic Plan charges
Menu Monthly charge Application unit

Monitoring equipment Domestically-installed equipment Internationally-installed equipment
Basic contract for monitoring service ¥10,000 Per network
Plan A/Plan GA ¥4,000 ¥7,000 Per equipment and per IP address
Plan B/Plan GB ¥2,000 ¥3,000 Per equipment and per IP address
Plan C ¥1,000 - Per equipment and per IP address
Additional ping monitoring ¥1,000 Per IP address
Equipment operation ¥2,500 ¥4,500 Per equipment
Publication of report ¥2,000 Per report [7]
  • [7] Charges are incurred for each report graph for traffic/resources, etc.
    (For traffic reports, a single graph showing input/output of the same interface is available.)
Initial cost for installation/modification
Menu Initial cost Application unit
Initial cost for monitoring setting ¥10,000 The initial cost for one installation/modification. Costs are incurred per network requiring the operation. [8]
  • [8] Charges are incurred per WAN service to be monitored.

Service example diagram

  • *Pricing will be decided at the time of contract agreement, based on the service contents to be provided.

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